Summary

Responsible for making and scheduling appointments for the Sleep Center in an efficient and timely manner.  Works with Medical Director of the Sleep Center on patient issues

Job Duties

• Answers calls and schedules patients appointments .
• Books, coordinates, and reschedules patient appointments.
• Registers patients in Epic system.
• Verifies insurance of new and returning patients.
• Greets patients in clinic and answers questions.
• Schedules surgeries, outpatient appointments, and admissions as requested.
• Answers the telephone and routes patient calls.
• Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Assists with preparation of agendas, materials, meetings, etc.
• Assembles patient charts for next day visits; updates profiles on patients.
• Interviews new patients via telephone prior to scheduling appointment.
• Calls patients to remind them of their appointments.
• May verify insurance and pre-certification of insurance benefits.
  

Minimum Qualifications

• High school diploma or GED.
• Three years of relevant experience.

Preferred Qualifications

• One year of EPIC or medical experience in scheduling.
• Excellent customer services skills.