Account Executive – Client Excellence

AccessHope ● Remote

At AccessHope, we’re Fighting cancer with everything we know™ by putting the ever-growing body of cancer knowledge to work for the greater good. Through a revolutionary employer health benefits offering, we remotely connect employees with cancer support services from National Cancer Institute (NCI)–Designated Comprehensive Cancer Centers. Instead of requiring those who have been diagnosed with cancer to come to the centers for renowned cancer expertise, AccessHope brings their support to the patient and their local oncologist—wherever they’re located—to improve care, outcomes, and value.

Hopeful for those we support, rebellious in our approach, and collaborative by breaking down barriers, AccessHope is seeking a Account Executive Client Excellence to help us uniquely deploy the latest cancer knowledge to the places it’s needed most. As an ideal candidate, you’ll work owning and managing a book of business and overseeing the account management functions for AccessHope services that are purchased by health plan and national employer group accounts. The account executive will also be securing business opportunities with current customers in the market segments assigned. This role is also accountable for building and maintaining effective long-term relationships with a defined jumbo customer base and identifying solutions for customer concerns.

Key responsibilities

• Owns assigned client relationships for jumbo or large employers, health plans, and other entities with direct contracts, collaborates across organization to deliver contractual commitments, exceed client expectations, and expand profitable business relationships.
• Manage and maintain industry-specific relationship management activities, including, financial planning, asset management, account management for jumbo and large employer group account in excess of 400,000 member-based groups.
• Guide account management activities for Account Managers in connection with the overall growth of the client relationship.
• Responsible for developing long term client relationships.
• Planning and strategizing to retain and expand current customer relationships. May include quarterly, semiannual, or annual account client reviews with their executive teams.
• Ensuring high-quality customer service and issue resolution in order to retain current clients.
• Builds and maintains effective long-term relationships with a defined customer base to ensure a high level of satisfaction and increase revenues.
• Serves as the primary interface for all services and creates demand for the services by raising AccessHope’s profile with customers.
• Resolves complex and sensitive employer concerns in order maintain customer satisfaction and client retention.
• Understand and implement complex account strategy, goals, and financial position.
• Identify, analyze, and report trends and/or systematic issues within a book-of-business as they become apparent and provide solutions and possible opportunities for growth
• Build strong customer commitment and support by engaging customers through outreach to collect feedback to ensure successful resolution and gain feedback for ongoing process improvement.
• Follow up on quotes and proposals to assure customer understanding and satisfaction, as well as address and respond to questions pertaining to scope of work, costs and delivery and quality of services.
• Educate internal stakeholders and keep them informed on the most recent policy and process changes.
• Follows established AccessHope and department policies, procedures, objectives, performance improvement, attendance, safety, guidelines, including adherence to the workplace Code of Conduct and Compliance Plan.
• Enhances professional growth and development by reviewing current literature, attending educational programs, workshops, and in-services
• Collaborates with teammates and utilizes the AccessHope on-line library
• Educate internal stakeholders and keep them informed on the most recent policy and process changes
• Practice a high level of integrity and honesty in maintaining confidentiality
• Embody the team vision.
• Performs other related duties as assigned or requested.

Required qualifications

• Bachelor’s in business administration, healthcare, or related discipline
• 7+ years of direct account management healthcare experience managing jumbo or large account in excess of 400,000 members.

Preferred qualifications

• MBA, or master’s degree in healthcare, healthcare administration or related discipline.
• 10+ years Direct Account Management Experience in Healthcare for jump clients.

Additional Information

• As a condition of employment, AccessHope requires staff to comply with all state and federal vaccination mandates.

AccessHope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, identity, age, status as a protected veteran, or status as a qualified individual with disability.