About City of Hope

City of Hope's mission is to deliver the cures of tomorrow to the people who need them today. Founded in 1913,City of Hopehas grown into one of the largest cancer research and treatment organizations in the U.S. and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis fornumerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center at its core, City of Hope brings a uniquely integrated model to patients spanning cancer care, research and development, academics and training, and innovation initiatives. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, andtreatment facilities in Atlanta, Chicago and Phoenix. City of Hope’s affiliated group of organizations includesTranslational Genomics Research InstituteandAccessHope^TM. For more information about City of Hope, follow us onFacebook,Twitter,YouTube,InstagramandLinkedIn.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

Responsible for the accurate scheduling coordination of inpatient and outpatient surgical procedures and related outpatient pre-operative appointments.

Key Responsibilities include:

• Directly responsible for coordinating surgery cases and outpatient procedures for the department of surgery and all of the associated divisions.
• Coordinates surgical procedure with OR staff and patient to ensure patients are properly scheduled.
• Initiates and reviews the surgical procedure Scheduling Data Sheet. Ensures all documentation is complete and the correct pre-op tests are ordered in a timely manner.
• Coordinates with New Patient Services to ensure biopsy slides, reports and any other pertinent information is available prior to the patient’s surgery date.
• Schedules pre-op appointments. Ensures all documentation is complete and the correct information is communicated and distributed to the patients in a timely manner.
• Coordinates pre-op authorizations with the Utilization Review Department and ensures that all clearances requested by provider are received prior to the procedure date.
• Processes pre-op consultations.
• Processes labs, surgical orders, EKGs, x-rays or any ancillary services as requested by providers.
• Ensures all clearances requested by provider are received prior to the surgery date.
• Directs patient calls regarding pre-op instructions and post op questions.
• Coordinates date of surgery based on doctors OR block time schedules and clinic schedules.
• Coordinates pre-op admission with the Admitting Department.
• Acts as a resource to coordinate schedule of midlevel practitioners and physicians regarding surgery cases.
• Contacts patients regarding date and time of surgical procedure and related appointments and provides updates to any changes in surgery schedule.
• Provides updates to physician schedules when surgical procedures are cancelled. If possible – works with other patients to fill open surgical block time.
• Collaborates with clinic scheduling staff if surgical procedure needs to be booked during routine clinic hours so that clinic time and scheduled can be adjusted.
• Internal Contacts: OR, New Patient Services, Admitting Department, Utilization Review Department, Clinic schedulers, Pre-operative clinic staff, physicians, midlevel practitioners and departmental secretaries.
• External Contacts: Satellite office in Pasadena, Lancaster and other relevant offices.
• Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.
• Assures that a positive service image is projected in all encounters with patients, visitors, and department staff.
• Provides accurate, reliable, courteous and timely services to all customers.
• Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

• High school degree or equivalent. Experience may substitute for minimum education requirements.
• Two years work experience in a medical environment.
• Medical Terminology

Preferred education experience and skills:

• Two years medical office experience
• Medical Assistance Certification

Additional Information:

• As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.