Job Description

Summary
The Procurement Services Business Enablement Team has an exciting opportunity to employ a Business Systems Analyst. Reporting to the Business Enablement Team Manager, the Senior Business Systems Analyst is responsible for the configuration, integration, and ongoing maintenance of Procurement Software as a Service (SaaS) Applications (e.g., Chrome River, Jaggaer, PeopleSoft). This position serves as a Superuser for SaaS application support. In addition, it plays a vital role as a liaison between various client groups within Procurement Services and across the University, supporting the University's business by configuring and integrating Finance applications.

The role requires someone highly competent to work on most phases of application systems analysis and configuration activities with an uncanny ability to translate client requirements into application features. Additionally, this role requires someone passionate about continual service improvement through efficient processes and sustainable systems. A history of success in a service-oriented environment and a demonstrated ability to work collaboratively across multiple teams to improve service levels and process efficiency is required.

Responsibilities*
Responsibilities include but are not limited to:


Application Support (40%)

Troubleshoots issues and responds to system errors and failures, problems recreating in a test environment;
Achieves agreed-upon service level performance metrics by effectively troubleshooting and resolving incidents;
Escalates incidents to the next level of system support and provides technical assistance to Procurement Services staff and customers by analyzing the appropriate routing of system issues, questions, and customer service requests via the Team Dynamics Ticketing System.
Interfaces with users to verify issue resolution, validate incidents, and communicate progress to customers promptly via the Team Dynamics Ticketing System;
Continued maintenance, development, testing, and deployment of SaaS work units, including changes to forms, fields, and workflow;
Responsible for PeopleSoft and SaaS System Integration, including application interface monitoring and error resolution;
Participates in the routine application of patches and fixes;
Systems & Operations Analysis (30%)

Collaborates with a team focused on analysis, design, development, testing, and deployment of work units for Procurement SaaS applications, including integration with related systems and both scheduled and ad-hoc reporting;
Populates knowledge base for future use within the Procurement Services division;
Collaborates with Procurement SaaS application vendors to maintain, enhance, and update the configuration of SaaS applications;
Collaborates with the teams focused on continued maintenance, development, testing, and deployment of PeopleSoft work units with a particular focus on the Procurement modules (Supplier Management, ePro, Purchase Order, and Accounts Payable);
Enable and support Suppliers enrolled in eSettlements program and Payment programs;
Review application release notes and participate in related calls to understand the impact of new features and fixes;
Works to translate functional needs into technical specifications and engage with Information Technology development teams in the construction of the work units;
Build and distribute SaaS application reports, including maintenance of report schedules;
Strategy & Planning (15%)

Submits and monitors cases opened with application support representatives; supports the design of current interfacing procurement systems and future software solutions;
Collaborates with the application development and support teams and partners with functional leaders in the design, development, and testing of business processes and technical solutions in support of the business;
Project Management (10%)

Actively contributes to ongoing process improvement by assisting in the development and communication of policies, procedures, and user support tools;
Support project management by completing tasks to facilitate the implementation of new or changed systems, writing status reports, updating issues logs, participating in timeline decisions, providing input on proposals, etc. Identify and resolve dependency and integration issues across product areas.
Support change management efforts, providing content recommendations, reviewing documentation, and updating appropriate individuals on the status and timing of the completion of project deliverables.
Performs other duties and special projects as assigned.
Relationship Management (5%)

Works closely with Procurement and Central Information Technology Services to coordinate development activities and respond to business needs;
Works closely with representatives of diverse business functions University-wide in the specification of work units;
Acts as a liaison with third-party vendors, subcontractors, external community, and customers to resolve incidents and facilitate communications;
Required Qualifications*
Bachelor's degree in a related field and/or equivalent combination of education, certification, and experience.
A minimum of four years related functional procurement (Purchasing, Supplier Portal, and Accounts Payables) and technical system experience
Demonstrated skills in business systems analysis, design, and system testing.
Desired Qualifications*
Experience with other Procurement SaaS applications, including Jaggaer, is strongly preferred;
Experience with PeopleSoft Procurement modules;
Knowledge in a range of finance and accounting processes, including financial reporting, fund accounting, year-end, etc.;
Experience with process improvement;
Experience in higher education;
Strong proficiency in Microsoft Office;
Demonstrated ability to work in a high-pressure, fast-paced environment;
Demonstrated excellence in a variety of competencies, including project management, teamwork, analytical thinking, and client/customer awareness;
Ability to work with changing priorities and with multiple projects required. Excellent analytical, organizational, interpersonal, oral, and written communication skills, including a high level of attention to detail and active listening skills;
Must be able to problem-solve and troubleshoot, in addition to having the ability to work independently in a dynamic team environment;
Demonstrated ability to partner with a diverse group of administrators effectively;
Must be able to negotiate issues, resolve problems, and have strong influencing skills;
The successful candidate must be able to work well with all levels of management, both internally and externally, be flexible, and have sound judgment with a collaborative style that fosters teamwork and cooperation beyond the immediate team to the broader organization;
Must have a passion for excellent customer service and commitment to exceptional quality.