Director, AI Strategy and Execution
Job Description
ROLE SUMMARY
Do you want to be at the forefront of customer-centric transformation in Pharma? Are you passionate about reinventing Data, Analytics, Insights operating model leveraging AI? Do you thrive in a startup change-agile environment with lots of ambiguity? Are you an initiative-taker who can pave a new path for yourself, your team, the organization?
Our vision is to develop Pfizer Connect into an industry leading capability designed to meet our customers where they are by deploying innovative approaches to increase brand awareness, knowledge and understanding of our products, while enhancing our relationships and relevance with our customer base
This leader will have unique opportunity to lead Pfizer Connect Artificial Intelligence strategy and execution, revolutionizing the traditional ways of reporting, insights generation with data integrity empowering customer facing colleagues to continuously enhance customer engagement and enhance customer experience to be the most effective channel.
This role reports to Senior Director – Strategy & Transformation and collaborate primarily with PC LT/CMO/Digital/BOP/ Commercial Analytics and AI (CAAI) teams across Pfizer and make significant contribution towards our 2027 vision helping 1B people each year.
AI Strategy & Execution:
- Develop and communicate a clear Artificial Intelligence product vision, strategy, and roadmap for all Pfizer connect data & insights needs.
- Lead the implementation of AI product solutions to improve and transform customer engagements and colleague experience across all Pfizer Connect supported brands.
- Monitor industry/innovative Artificial Intelligence trends to effectively prioritize, apply emerging solutions to enable meaningful/actionable insights generation operating model.
- Execute new AI product-based projects and initiatives, from current state assessments, to design, delivery, and deployment including optimizing existing platforms to enhance user experience, data integrity and maximize utilization.
- Develop propensity models with minimal/no dependency on external vendors to generate automated intelligence that helps customer facing colleagues with their daily call cycle.
- Provide periodic strategic counsel to internal Business Leaders on Artificial Intelligence topics, requirements, opportunities, and existing internal capabilities to drive efficiencies to support Pfizer Connect objectives.
- Create business cases, value propositions and secure funding for Data, Analytics, AI projects that align to Pfizer Connect priorities, to meet our best-in-class standards.
- Responsible for ongoing maintenance of all Pfizer Connect data and analytical systems, including integration of data sources with CRM, CCaaS, Workforce Management, Predictive Dialer, Scheduler, GenAI products
- Act as the point of accountability for escalation and pull-through for data/analytics/AI related issues requiring critical or time-sensitive support.
- Confirm the implemented solutions are effectively tested, communicated, and released with key success metrics in place to measure results and business value.
- Drives continuous improvement with quality of insights through feedback by delivering weekly/monthly/quarterly readouts on performance and opportunities.
Partnership/Collaboration:
- Establish and foster strong, collaborative relationships with a multitude of internal and external teams, including but not limited to, Legal, Compliance, PX, Digital Client Partners, Solution Delivery Team, Data Platform Architecture, Data Engineering Team, Program Developers, CFE Team, BOP Team, Customer Service, CRM Solution and Service Management Team, on behalf of Pfizer Connect, to ensure the flawless execution of Pfizer Connect-centric AI/Data/Analytics product enhancements.
BASIC QUALIFICATIONS
- Bachelor’s Degree and 10+ years of total experience having intimate knowledge of data, analytics, and Artificial Intelligence including 8+ years of hands-on coding experience.
- Demonstrated hands-on experience with launching and managing AI products including leading integrations.
- Grasp of ML fundamentals and familiarity with algorithm work including the ability to separate fact from fiction in artificial intelligence development.
- Experience leading AI product strategy and execution in marketing and customer care functions is a must.
- Strong Analytical, coding skills (such as: Python, R, SQL, etc.), MS Excel and PowerPoint skills.
- Demonstrated experience in using innovative techniques to monitor, simulateand analyze complex data sets preferred
- Subject matter expert for quantitative and qualitative market research methodologies.
- Proven ability to drive cross-functional collaboration, identifying risks and removing roadblocks to enable the teams to achieve successful technology delivery.
- Excellent project management skills with a demonstrated ability to lead projects from inception through completion while bringing stakeholders along.
- Ability to assess and direct vendor technical capabilities and manage risks in the analytics process
- Ability to identify new issues, trends, and opportunities from data Strong customer service orientation
- Demonstrated ability to translate complex data sets with key insights to develop meaningful, result-oriented plans.
- Role model for PFE Values (Courage, Excellence, Equity, Joy)
- Strong writing, presentation and influencing skills.
- Demonstrate ability to thrive under pressure, to take accountability and to meet deadlines.
PREFERRED QUALIFICATIONS
- Master’s degree in data & Analytics is a plus.
- Combination of Marketing/Sales, Customer Care and Technology Domain Experience
- Demonstrated ability to develop statistical models without depending on vendors is a huge plus.
- Deep technical knowledge and experience in implementing AI based analytical tools.
- Able to develop and present complex problems in an effortless way, and quickly switch between details and the big picture.
- Ability to be flexible, prioritize multiple demands, deal with ambiguity, and lead teams without authority through complex and challenging cross-functional projects.
- Proven ability to act as a strategic partner with the capacity to quickly establish relationships of trust, credibility, and be seen as a driving partner to senior leadership.
- You are the voice of the customer. You are humble and have a get-it-done attitude. You are a fast learner with a knack for distilling concepts into clear, convincing ideas. Above all, you believe in our mission to help businesses solve their biggest customer engagement challenges leveraging the right mix of strategy and technology to unlock amazing customer experiences. And you are excited to tell that story.
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
PHYSICAL/MENTAL REQUIREMENTS
N/A
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Required support outside of 9-5am ET based on business needs.
Work Location Assignment: On Premise
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
