H. Lee Moffitt Cancer Center

Tampa, FL

Job posting number: #7252158 (Ref:hlj_53787)

Posted: June 4, 2024

Application Deadline: Open Until Filled

Job Description

Position Highlights:

Coordinates the flow of patients through the building for their complete visit using customer service skills, critical thinking, and software/hardware systems. Works with various team members and I.T. systems to track and facilitate the movement of patients, to enhance the patient experience, prevent delays and provide direction and support. Provides front line customer service, oversight of clinic flow, aesthetics, and communications with patients, families, and team members. Works to achieve goals for patient wait times and patient and family satisfaction. Must have exceptional organizational, time management, communication, and customer service abilities. Works harmoniously and professionally with patients, guests, and team members. Must be able to maintain diplomacy and composure in stressful situations. Displays a prominent level of integrity, sophistication, and professionalism.


The Ideal Candidate

  • The ideal candidate will have the following experience and/or skills:
  • Bilingual in English and Spanish
  • EMR knowledge
  • Ability to manage change
  • Experience in a high paced outpatient clinic
  • Associate Degree



  • Manages the flow of the patient utilizing multiple systems, using verbal and written communication and collaborates with all members of the team as patients move through the building.
  • Verifies patient identification, manages the self-registration kiosk process while adhering to Moffitt policies of confidentiality and privacy and corporate compliance.
  • Monitors the patient through designated tracking software and hardware, uses multiple systems and works with Information Technology to ensure that the systems are always operational. Works with patients, families, guests, and clinical support teams to prevent and communicate patient wait times and/or delays.
  • Demonstrated verbal, written, listening, and analytical skills. Empathetic and compassionate personality is critical to the role. Provides quality customer service by speaking clearly and maintaining a prominent level of customer focus. Ability to manage patient issues, provide follow through, and work calmly with patients and team members resulting in the best experience possible.


Credentials and Qualifications:

  • High School Diploma
  • 1 year of experience in the medical field
  • Knowledge of medical terminology
  • Experience with Microsoft Office applications

Mission To create a Moffitt culture of diversity, equity, and inclusion as we strive to contribute to the prevention and cure of cancer. Vision To advance and accelerate a culture of access, equity, and inclusion. Diversity is a priority at Moffitt and is meant "to promote a culture of diversity and inclusion as we contribute to the prevention and cure of cancer." The Enterprise Equity Department focuses its efforts on eliminating those obstacles to an individual’s ability to exist within their personal comfort zone at the cancer center. Everyone is important to meeting this priority. Addressing and responding to diversity and inclusion fosters an environment where mutual respect for diverse cultures, communication styles, languages, customs, beliefs, values, traditions, experiences and other ways in which we identify ourselves, is the expectation.

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Job posting number:#7252158 (Ref:hlj_53787)
Application Deadline:Open Until Filled
Employer Location:H. Lee Moffitt Cancer Center
United States
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