H. Lee Moffitt Cancer Center

Tampa, FL

Job posting number: #7252159 (Ref:hlj_53786)

Posted: June 4, 2024

Application Deadline: Open Until Filled

Job Description

Position Highlights:

The Patient Relations Advocate serves the patients, families and staff of the cancer center to provide guidance and support with the goal of building and maintain a high quality patient experience. This position is the cancer center resource for patients, families, guests and staff for interpretation and education of patient rights and responsibilities. This position functions in compliance with cancer center policy and CMS and Joint Commission guidelines as they pertain the receipt, documentation and response to patient complaints and grievances.

The Ideal Candidate

  • The successful candidate will have excellent customer service skills.
  • Fluent in the use of Microsoft Word, Excel and Outlook.  Experience with medical scheduling software desired
  • Possess excellent soft skills and interpersonal skills.


  • Communicate clearly and openly
  • Resolve complaints, grievances and other official requests and correspondence
  • Responds to requests by the patients, faculty, staff and support personnel

Credentials and Qualifications:

  • High school Diploma or Equivalent required; Bachelor's Degree preferred
  • Minimum of three (3) years of demonstrated professional success in conflict resolution, mediation and/or crises communication and resolution and should possess excellent verbal and written communication skills.
  • Notary Public Certification Preferred, but not required

Mission To create a Moffitt culture of diversity, equity, and inclusion as we strive to contribute to the prevention and cure of cancer. Vision To advance and accelerate a culture of access, equity, and inclusion. Diversity is a priority at Moffitt and is meant "to promote a culture of diversity and inclusion as we contribute to the prevention and cure of cancer." The Enterprise Equity Department focuses its efforts on eliminating those obstacles to an individual’s ability to exist within their personal comfort zone at the cancer center. Everyone is important to meeting this priority. Addressing and responding to diversity and inclusion fosters an environment where mutual respect for diverse cultures, communication styles, languages, customs, beliefs, values, traditions, experiences and other ways in which we identify ourselves, is the expectation.

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Job posting number:#7252159 (Ref:hlj_53786)
Application Deadline:Open Until Filled
Employer Location:H. Lee Moffitt Cancer Center
United States
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