PC Systems Analyst 2
Job ID: 275930
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:
*

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University -
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
College/Department Information
The Division of Information Technology is the backbone of Augusta University. IT manages all Augusta University systems, networks, data, and applications while safeguarding our digital information. IT strives to provide stable, reliable, and secure IT access for students, faculty, staff, clinicians, patients, researchers, and visitors. As the central IT service provider for Augusta University and many of AU Health's IT services, IT is responsible for Augusta University's most critical IT resources including the wired and wireless network; email, telephone, and online collaboration services; information security; software licensing; and a host of other systems and applications.
Job Summary
Under general supervision of their teams leadership, the PC Systems Analyst 2 (PCSA2) performs tasks to aid in the on-going support of end-user environments including personal computers (PC & Macs). PDAs, and peripherals. The PCSA2 works independently to research and resolve hardware and software problems, responds to client requests, and refers only the most complex issues. The PCSA2 corrects hardware, software, and questionable problems; maintains service logs; monitors problem/change activities and coordinates involvement of staff, clients, and vendors to ensure effective implementation of resolution of user problems.
Responsibilities
Duties include but are not limited to:
HARDWARE/SOFTWARE MAINTENANCE: Install, test, troubleshoots, and maintain hardware and software products including internet and network connectivity for PC's, Mac's, PDA's, and peripherals; implements and monitors standard and procedures; facilitates backup and recovery; and maintains service logs.
PROVIDE DIRECT USER SUPPORT: Provide telephone, face-to-face and online support to customers.
EVALUATE USER BUSINESS NEEDS: Analyzes customer procedures. Organizes departmental resources needed and leads design, development and implementation of the most effective solution. Monitors progress of corrective actions to prevent unnecessary delay.
OTHER DUTIES AS ASSIGNED: Performs other duties as assigned.
Required Qualifications
Bachelor's degree from an accredited college or university and 2 years related field experience
OR
Associates degree from an accredited college or university and 3 years related field experience
OR
High School diploma, GED, or equivalent from a State or Federal accrediting organization and 5 years of related field experience.
Knowledge, Skills, & Abilities
KNOWLEDGE
Proficient in Microsoft Office and other computer software/databases
In-depth knowledge of computer hardware, software, operating systems, and internet/network connectivity.
SKILLS
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented with strong organizational, prioritization, and customer service skills.
ABILITIES
Ability to maintain confidentiality.
Ability to work effectively within a team.
Ability to analyze a problem and define/implement the solution to the problem.
Ability to manage time wisely and in an organized manner to best complete a given set of tasks.
Proven ability to develop an effective, collaborative working relationship with a variety of representative groups.
Proven ability to communicate effectively verbally, and in writing with customers to obtain all required information necessary to determine and address their specific needs.
Shift/Salary/Benefits
Shift : Days; Monday- Friday (work outside of normal business hours may be required)
Pay Band: B11
Salary: $56,600/annually - $64,400/annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. \"Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success.\"
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
https://www.augusta.edu/hr/jobs/ Search Job ID: 275930
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=275930&PostingSeq=1
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