Job Description

Job Summary
The staff of Occupational Health Services (OHS) works as a team to provide U-M Ann Arbor campus and Michigan Medicine faculty and staff with care that is convenient, effective, and caring.

This position leads the clinical operations of OHS in collaboration with the medical director and administrative director; and provides direct supervision to OHS clinical operations staff including Nursing and Medical Assistant job classifications. Responsibilities include managing day to day clinic operations, staffing, strategic planning, clinic activity, reporting, alignment with regulatory and accreditation requirements and quality metrics.

Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*
Characteristic Duties and Responsibilities:

Essential:

Provides day to day clinic operations management.
Provides direct supervision to the clinical team that includes nursing and medical assistants. Functional supervision is designated as applicable.
Manages staff by performing Interviews, hiring, firing, orientation, performance evaluations, setting rates of pay, salary changes, work schedules and promotions.
Works collaboratively with bargained for staff and maintains a sound understanding of local operating agreements.
Monitors employee productivity and efficiency and routinely shares data with staff.
Provides routine reports to the OHS leadership team.
Establishes appropriate workflows and procedures that support clinic activity and volume.
Develops, implements, and manages quality metrics that support clinical activity.
Responsible for high level knowledge of OHS electronic systems utilized to support clinical operations. This includes scheduling, documentation, workflows, reporting, billing, and compliance requirements.
Facilitate teamwork necessary to support a positive culture and leverage day to day operations.
Works with OHS leadership, providers, and others as applicable to coordinate clinic flow and patient care.Identify and monitor operational problems and collaborate with clinic team to resolve them.
Develops, implements, and provides interpretation and instruction for policies, procedures, and best practices.
Serves as a resource to staff and others within the department and Health System
Investigates incidents and concerns from employees and patients.
Functions as a nurse and/or medical assistant as needed to support day to day nursing and/or medical assistant work as directed.
Other Related Duties:

Practices within the scope of license, certification, or registration.
Complies with all applicable continuing education requirements.
Complies with all University of Michigan and departmental standards and expectations.
Supports the department?s commitment to continuous improvement activities and principles through positive and respectful contribution in all problem-solving and change processes.
Performs other duties as assigned.
Supervision Received From: OHS Administrative Director
Direct Supervision Exercised: Nurses and Medical Assistants
Functional Supervision Exercised: None

Required Qualifications*
Bachelor's degree or Bachelor's of Science in Nursing
Intermediate level: 2 years' supervisor/management experience
Associate level: Less than 2 years' supervisor/management experience
Demonstrated leadership skills, with excellent interpersonal and communication skills, including experience in conflict resolution and change management.
Demonstrates a high standard of personal and professional conduct; possess excellent customer service, interpersonal, and written and oral communication skills; and demonstrated ability to interact with a diverse population.
Demonstrated team player with the ability to work independently.
Strong organizational and prioritization skills with ability to handle multiple responsibilities in a fast-paced environment.
Demonstrated effective problem-solving skills.
Demonstrated proficiency with computer skills, Microsoft Office software, Outlook, and other applicable platforms.
Able to evaluate and make changes to process, toward continuous quality improvement and solutions oriented.
Desired Qualifications*
Master's degree in a medical field or business administration
State of Michigan Nursing license
Experience working within a large, complex healthcare setting.
Knowledge of Michigan Medicine policies & procedures.
Cisco phone system experience
Experience working in an occupational health setting.
Experience working with an occupational health electronic medical record platform or similar system.