SRE and DevOps Manager
Job Description
Summary
We are a diverse collection of thinkers and doers, continually reimagining our products, systems, and practices to help people do what they love in the best user friendly efficient way. Apple is a deeply collaborative place, where everything we build is the result of people in different roles and teams working together to make each other’s ideas stronger. That same passion for innovation that goes into our products also applies to our practices, strengthening our dedication to leave the world better than we found it.
Today, the Retail Engineering provides one of the best Apple Experience to Customers in the world, and operates in multiple countries worldwide.
The Operations engineering team within Financing and Retail Services organization supports a wide variety of mobile and web apps used in Apple’s retail stores. The team is dedicated towards providing a world class experience to our end users by minimizing outages and by collaborating with product owners in an effective manner to understand user engagement on our app suites. We are looking for an Engineering manager with a curious mind and the energy and passion to manage a team of engineers that support Apple’s WW retail ecosystem.
Today, the Retail Engineering provides one of the best Apple Experience to Customers in the world, and operates in multiple countries worldwide.
The Operations engineering team within Financing and Retail Services organization supports a wide variety of mobile and web apps used in Apple’s retail stores. The team is dedicated towards providing a world class experience to our end users by minimizing outages and by collaborating with product owners in an effective manner to understand user engagement on our app suites. We are looking for an Engineering manager with a curious mind and the energy and passion to manage a team of engineers that support Apple’s WW retail ecosystem.
Description
The Operations team manages a large fleet of infrastructure that spans across Global Data Centers owned by Apple and Third party Cloud vendors like AWS and GCP, with the goal of providing stability to users of our apps at Apple stores across the world. The candidate would work closely with product owners and app owners to establish SLOs and identify areas of improvement across the app suite and support the roll out of new features across multiple regions and Geo. They would lead off-shore and onsite support team in handling queries and problems reported by users from Apple stores. The candidate would also be involved in building robust monitoring and alerting systems for our suite of apps and Build tools to automate trouble-shooting processes thereby reducing the downtime of our critical apps.
Minimum Qualifications
- Experience in leading a team of SRE/DevOps engineers
- BS in Computer Science or equivalent
Preferred Qualifications
- Experience in cloud vendors like AWS, GCP and AliCloud is a plus
- Experience in Kubernetes landscape from Packaging, Deployment, CI/CD, Security, Governance, Scalability, Fault tolerance, Canary Deployments etc and implement solutions to run Production Applications in Kubernetes
- Proficient in navigating Linux based applications and networking protocols
- Experience in Kafka, Cassandra, Couchbase/Elastic search, Redis and other No-SQL databases
- Proficient is using logging tools like Splunk, Kibana to do analysis and build reports
- Experience in automation scripting using Python and Shell
- Experience in programming languages like Java/ Go/ NodeJS/ Python is a plus
- Strong Experience working on Containers/Docker based applications
- MS in computer science or equivalent would be preferred
