Job Description

Salary ranges from $85,404-$91,098 depending up qualifications.


Detailed Job Responsibilities:

30% - Business Analysis:

Analyzes and defines business processes to develop or align technical solutions to business and operational needs.
Evaluates the application system software upgrades, identifies the current and future-state business processes, analyze, test, document, and communicate new functionality and the impacts to current business processes.
Recommends process improvement and/or system upgrades based on workflow analysis.
Assesses the risk of various business solutions and provides input into prioritizing competing business demands.
Collaborates with business users to understand and address technology deficiencies and new business needs.
Manages ongoing relationships with business user areas to drive satisfaction and information technology (IT).
Communicates with application software vendors, detailing business reasons and requirements for new functionality requests and providing feedback on discovered vendor software flaws.
Partners with other IT teams to evaluate new IT related products and services and implement new technology.
Stays current with software development tools, trends, best practices, and emerging technologies
Follows documented change control procedures when implementing solutions.
Ensures compliance with established University of Unit standards and policies.
Creates reports, charts, graphs and presentations and recommends new strategies to improve business operations.
Creates readable, testable, scalable, and maintainable code utilizing best practices for reports or clinical application processes.
15% - Technical Support:

Provides technical support to staff on clinical applications.
Responds to users’ problems which includes troubleshooting, diagnosing, rectifying, or escalating the problem.
Develops and maintains comprehensive documentation regarding application configurations / technical system specifications and knowledge base articles for applications.
Collaborates with other IT teams as well as with business users to solve business problems and system issues
Communicates business solutions clearly and follows through to ensure implemented solutions resolve the documented issues.
Communicates and collaborates with application software vendors as needed to resolve identified issues.
Creates documentation for responding to support issues including knowledge-based articles or other guides.
40% - Application Administration:

Installs, configures, and maintains applications in support of business needs and priorities.
Ensures that the business is fully utilizing the available technology to enhance productivity and improve workflows.
Serves as a liaison between business users and other technical teams.
Manages and/or assists with project teams for new vendor application software features and new technology related projects, reviewing release notes, communicating feature changes, providing clear communication to team members, and managing business users’ expectations.
Reviews software application documentation to create and execute detailed test plans to ensure the accuracy of the system and to identify any potential defects and risks.
Works with vendors to implement software application features according to established agreements
Creates and presents end-user training programs.
Maintains user accounts and permissions and audits permissions to minimize vulnerabilities.
Consults with other groups as an expert on Application Administration to ensure compliance with University Policies on applications.
15% - Project Management:

Manages all aspects of a clinical application IT project.
Defines and controls project scope, priorities, and deliverables.
Plans, conducts, and supervises the completion of the IT project.
Reviews progress, evaluates outcomes, and recommends actions to ensure deadlines and deliverables are met.
Directs the work of other project team members.
Professional Duties:

Demonstrate evidence of continuing professional growth by participating in continuing education, involvement in University IT activities and the review of IT policies and procedures.
Serve and communicate effectively with students, staff, and faculty from diverse backgrounds, communities, and cultures.
Mentoring and sharing knowledge with team members to grow our collective abilities.
Practice Collegiality: Be helpful, respectful, approachable, and team oriented; build strong working relationships and a positive work environment.
Promote a safe, equitable, and respectful environment in which concerns can be addressed effectively.
Qualifications
Required Qualifications:

BA/BS technical degree plus four years of experience or a master’s degree plus two years of experience.
Experience needs to be directly related to the job description
Demonstrated commitment to promoting a culture that respects and advances diversity and inclusion.



Preferred Qualifications:

IT experience in a healthcare environment.
Experience working with individuals from diverse racial, ethnic, and socioeconomic backgrounds.