Clinical Scheduler

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

The clinical scheduler coordinates patient scheduling for physicians in accordance with their practice policies and procedures to ensure patients receive timely access to medical care. The scheduler must have excellent communication skills as they are often the first point of contact for patients when setting up appointments or asking questions regarding appointments.
Essential Job Functions
• Verifies insurance coverage on all patients prior to scheduling any appointment.
• Adheres to all policies and procedures set forth by management including but not limited to the policies and procedures outlined in the employee handbook.
• Maintains confidentiality at all times in accordance with hospital policy and procedure.
• Demonstrates professional behavior at all times under stressful situations.
• Demonstrates respect for patients, families, staff members, visitors, and other customers at all times.
• Ability to schedule accurate appointments based on the provider’s schedule.
• Must be able to recognize and respond appropriately to urgent/emergency situations per protocols.
• Manages daily workflow by prioritizing tasks and delegating workload as needed.
• Interacts effectively with physicians and office staff to promote teamwork and facilitate the accomplishment of departmental activities.
• Organizes and maintains filing system.
• Maintains telephone etiquette at all times.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
N/A
Minimum Education Requirements
High School Diploma or GED (required)
Associate's degree (preferred)
Minimum Work Experience
1 year experience as a medical receptionist (preferred)
1 year experience as a customer service representative (preferred)
Must have strong interpersonal skills to interact with patients, physicians, and other staff members.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here:Benefits Information