Job Description

Job Summary/Basic Function:
Responsible for working with the business to understand their business goals, objectives, processes and requirements. Collaborate with both IT and the project stakeholders to collect, clarify and translate business requirements into documentation and conceptual design from which a solution can be determined, developed and deployed. Utilizes critical thinking skills to proactively problem solve including anticipation of issues, determination of solution or resolution and provide appropriate communication to impacted parties.

Department Overview:
The Boise State University Office of Budget and Planning (OBP) is committed to delivering outstanding service to the university community and public stakeholders in a transparent, efficient and effective manner. Our work includes planning and allocating financial and human resources in support of the university’s strategic plan, developing and submitting State budget requests and required reports, producing objective, accurate and timely analysis to inform planning, decision making and policy formation, managing the overall university-wide budget and providing training to campus units to promote effective and efficient budgetary practices.

Level Scope:
Recognized subject matter expert who knows how to apply theory and put it into practice with in-depth understanding of the professional field with limited oversight from managers. Independently performs the full range of responsibilities within the function; requires deep job knowledge of area typically obtained through higher education combined with experience. Manages large projects or processes and problems faced are difficult and often complex; analyzes problems/issues of diverse scope and determines solutions. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy. Influences others regarding policies, practices and procedures.

Essential Functions:
Develop and maintain meaningful budget reports within university budget systems and Ad
Hoc reporting as needed.
Problem solving and troubleshooting related to university budget systems.
Aid Office of Budget and Planning staff in prioritizing and troubleshooting issues,
production problems, and optimize system solutions for operational activities.
Work with technical and functional staff in other departments to gain efficiencies in system
functionality.
Works with single or groups of stakeholders to understand current process and gather new requirements using a variety of techniques such as brainstorming sessions and structured process walk through sessions.
Able to run large workshops with stakeholders to understand integrated processes and hand offs, anticipating problems or issues with requirements.
Identifies specific steps of a process that issues occur in and can describe the business need or requirement that describes how the issue may be resolved. Performs impact analysis on requested solutions. Works with business staff to understand organization impacts of future state process changes.
Documents business needs assessment documents identifying the problem to be solved and provide input to potential solutions.
Coordinates or demonstrates vendor proposals or process changes, walking the user through each step of the process, examining individual tasks that could potentially be improved.
Explains the project or future state process and outcomes to stakeholders so they are comfortable with what they are receiving.
Works with developers and administrators to develop as-is and to-be states of products from a code and systems perspective, including anything from security layers to integration.
Understands the distinction between functional, non-functional and business requirements and can effectively document them for technical teams and can document them accordingly.
Can create use cases identifying all actors, inputs and outputs to processes and can identify the steps within a process as well as the hand offs to other processes.
Communicates complex issues clearly and effectively to explain potential gaps with future state processes.
Creates and uses test plans to ensure that all business and functional requirements are satisfied.
Understands how the system is setup and works and can solve process or configuration defects reported from the business. Can create SQL to identify the test populations that meet the defined criteria. Writes complex SQL for testing, understanding requirements results and troubleshooting issues.
Creates and runs queries to problem solve technical defects reported from the business.
Understands complexity of project to be deployed and can recommend where campus training may be necessary. Creates training documentation.
Provides project coordination for low to moderate complex projects.
Provide insight and guidance to other team members on best practices for analyst and project work and support.
Performs other duties as assigned.
Knowledge, Skills, Abilities:
Ability to develop business model components; context diagram, activity diagram, use cases, process modeling [flowcharting], etc.
Facilitate workshops and fit gap meetings with stakeholders.
Ability to research new software and alternatives and work with vendors to understand their products.
Experience utilizing critical thinking skills to proactively problem solve including anticipation of issues, determination of solution or resolution and provide appropriate communication to impacted parties.
Experience with Microsoft Office Suite, Google Suite, Peoplesoft and other standard office applications.
Ability to communicate complex issues clearly and effectively, gain trust and confidence from the business.
Ability to analyze situations for problem solving.
Knowledge and understanding of the software development life cycle, of ERP concepts and functions.
Knowledge and understanding of relational database systems and tools such as SQL and SQL query tool(s) such as Oracle SQL*Plus.
Knowledge and/or experience in business process design and reengineering.
Excellent communication skills both oral and written, time management, interpersonal and organizational skills.
Ability to present and explain complex technical topics, problems, alternative solutions to others.
Minimum Qualifications:
Bachelor’s degree or equivalent plus 5 years of relevant professional experience.

Preferred Qualifications:

Higher education experience is preferred.
Experience with a complex ERP environment.
Budgeting experience preferred.