Job Description

Job Summary/Basic Function
A position supporting a designated academic area as part of the Integrated Technology Support Services (ITSS) team providing timely support to faculty and staff technology in their offices, classrooms/labs, and conference rooms. This position is:
Responsible for recommending, purchasing, and maintaining equipment in support of the faculty and support staff of NUAMES North. This includes setting up and refreshing images in classrooms and labs; installing licensed software, coordinating the purchase of approved equipment, and tracking the equipment in the campus inventory system;
Manage work requests that come in and coordinate extended support with other members of the support team. This includes creating and tracking requests in the ticketing system;
Work with ITSS team Manager and TSS Director to ensure equipment cycles are forecasted for replacement and that funding processes are in place;
Classroom equipment is checked frequently to ensure a proactive response to problems can be determined before an issue arises. This would include adhering to campus information security policies, active updating/patching of installed equipment, and ensuring equipment is physically secured;
Work with NUAMES North administrators and collaborate with support team peers to determine expanded class technology opportunities are considered in support of improving optimal learning spaces; and
Work with vendors to find the best equipment and pricing for replacements.
This position will be required to work closely with NUAMES North administrators, faculty, and staff as well as the support team manager/director to provide excellent customer service and technical support. The employee will be expected to communicate efficiently and in a timely manner when dealing with varying situations that may occur.
Required Qualifications
Required:
Associate’s or equivalent combination of education and experience

2 years of experience troubleshooting technology with emphasis on two or more of the following technologies in a full time position:
Microsoft Active Directory
Microsoft System Center
JAMF
AV Technologies
Security & Vulnerability Management
Microsoft and Apple Command Line Interfaces

Experience providing in-depth support for enterprise systems and software such as Google Apps for Education, INB, Argos reporting, Microsoft Office Suite, Windows OS, Apple OS, etc.

Experience imaging computers
Preferred Qualifications
Preferred:
Experience evaluating and maintaining the security of computer stations
Experience providing formal or informal training to peers and those outside of peer group
Experience managing an assigned workload and coordinating resources for competing projects and tasks without requiring guidance from other parties
Experience working with users to determine action plans
Experience working on teams – possibly having led a project or coordinated work on projects
A successful candidate will be willing to
Background Check? Yes
Benefits Summary
WSU offers a generous benefits package that includes medical, dental, long-term disability, life insurance, retirement, a wellness program with release time and paid incentives, tuition benefits, free tickets to athletic and performing arts events, and paid holidays, vacation, and sick leave.