Job Description

Job Summary
The Office of Information Technology is seeking a highly motivated and skilled technical manager to lead our ServiceNow, SharePoint, and Web Support team. This position will oversee the seamless delivery of IT services across the organization. The ideal candidate will have exceptional communication skills, be a skilled project leader, have a strong technical background, and experience working in an educational environment.

Working onsite is a requirement of the job. May work up to 1-day hybrid remote in the local area with the director’s approval.

Why Should YOU Choose Auburn University?

✅ Competitive Employee Benefits – Enjoy comprehensive benefits and a state retirement plan.
✅ Tuition Assistance – Receive support for you and your dependents’ education.
✅ Generous Leave Policies – Benefit from paid parental leave and other generous leave options.
✅ Impactful Work – Take pride in contributing to Auburn’s premier academic experience and transformative student and employee achievements.

About Auburn: Auburn was named by Forbes Magazine as one of the state of Alabama’s best employers, with employees staying an average of ten years! Learn more about Auburn’s impact, generous employee benefits, and thriving community by visiting aub.ie/working-for-auburn

It’s a Lifestyle: The Auburn/Opelika area is a page right out of Southern Living magazine with an idyllic small-town feel, perfecting a unique balance between a close-knit community and driving consistent growth and development. Paralleling the exponential growth of Auburn University, the Auburn/Opelika area boasts services and amenities that cater to any interest. We’re proud of our top school systems, city services, award-winning restaurants, and the infectious spirit of life in a college town. You can find us nestled halfway between the beach and the mountains in a lower-cost-of-living area, two hours outside of Atlanta or Birmingham. If you’re new to Auburn, we’d love to introduce you. If you’re already acquainted with Auburn, we’ll keep it simple: it’s time to come home!
Essential Functions
Lead the administration, configuration, design, and architecture of ServiceNow and SharePoint solutions, including custom applications and integrations, that meet client needs and industry best practices.
Engage a creative and analytical mindset while leading a team in collaboration with key stakeholders to gather and understand business requirements and translate them into technical designs while following best practices and quality assurance guidelines.
Collaborate with cross-functional teams to ensure efficient incident management, problem resolution, and change management processes
Provide technical leadership and mentorship to development teams to ensure the successful execution of projects
Remain current with ServiceNow and SharePoint platform advancements and emerging trends to drive innovation while ensuring web accessibility
Ensure ServiceNow and SharePoint solutions’ security, scalability, and maintainability
Track and provide reports, plans, and platform roadmaps to business stakeholders and management
Guide a team to create scalable solutions while adhering to design best practices
Demonstrates a strong commitment to rigorous testing and comprehensive quality assurance
Minimum Qualifications
Minimum Qualifications
Bachelor’s degree in Business Administration, Management, Computer Science, Computer Engineering, Information Systems, or related field.
5 years of experience in a specific IT specialty.
Minimum Skills, License, and Certifications
Minimum Skills and Abilities
Knowledge of information technology principles and applications, computer system management methodologies and new technologies.
Ability to work well under pressure.
Ability to recognize, analyze, and solve a variety of problems.
Ability to plan, assign, and/or supervise the work of others.
Excellent communication skills both written and verbal.