Scheduling Specialist II
Baylor College of Medicine
Hybrid within Greater Houston, TX
Job posting number: #7311609 (Ref:22945-en_US)
Posted: June 30, 2025
Job Description
Summary
Patient Access scheduling employees must embody and deliver professionalism, excellent customer service and communication skills along with excellent verbal and written communication when scheduling, registering and when communicating with BCM callers.
Job Duties
- Meets daily and monthly quotas for scheduling and rescheduling new and established patients following trained guidelines and procedures within EMR "Epic system".
- Meets daily and monthly quotas for full registration following trained guidelines and procedures with in EMR “Epic system”.
- Follows trained guidelines and procedures for inputting and verifying insurance of new and returning patients utilizing EMR.
- Provides excellent customer service interactions utilizing trained College-wide patient experience tools.
- Follows trained guidelines when utilizing telephony tools.
- Meets monthly and daily quotas for MyChart.
- Responsible for all other patient access scheduling and registration workflows.
- Manages internal rescheduling requests which average over 6,000 a month and manages MyChart requests with an expected turnaround time of two business days.
- Performs other duties as assigned.
Minimum Qualifications
- High school diploma or GED.
- One year of relevant experience.
Preferred Qualifications
- Two years of call center patient access experience.
- Experience in Epic EMR.
- Prior customer service experience.
- Bilingual (English/Spanish).
- Baylor Med internal Patient Access candidates must be able to manage 6 skillsets; External (non-Patient Access) Baylor Med candidates should have at least two years of patient scheduling experience.
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.
