Job Description

Job Summary
Performs a variety of technical and data support functions for the Customer Relationship Management (CRM) software i.e., Slate to facilitate access and use of the system. Provides system maintenance, troubleshooting, technical support, and training. Maintains the technical documentation of the CRM system and related technologies. Develops reports and improves reporting capabilities for stakeholders. Works collaboratively with Advancement to develop, establish, and implement policies and procedures for utilization of CRM system data. Performs other functionally related duties as assigned.
Minimum Qualifications
Bachelor’s degree preferably in information technology, computer science, information management or related field.
Four (4) years of work experience with CRM systems or related systems. Experience needs to include Structured Query Language (SQL), Hyper Text Markup Language (HTML) and Cascading Stylesheets (CSS).
Preferred Qualifications
Master’s degree in information technology, computer science, information management or related field.
Previous experience with advancement CRM.
Working knowledge of institutional information requirements in a higher education setting.
Project leadership experience in information systems.
Experience working with an enterprise resource planning (ERP) system, i.e., PeopleSoft.
Knowledge, Skills, and Abilities (KSAs)
Ability to analyze and debug basic computer-related problems.
Working knowledge of multi-domain systems and enterprise-wide information systems.
Effective written and verbal communication skills, organizational skills, and decision-making abilities.
Ability to work effectively with a wide range of constituencies in a diverse community and communicate well with people in a team environment.
Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams and PowerPoint.
Ability to effectively plan and coordinate, establish and maintain effective working relationships and prioritize workloads based on available resources.
Excellent analytical and programming skills.