Summary

The Medical Assistant II plays a crucial role by managing various administrative and clinical tasks. Key responsibilities include scheduling appointments, ensuring effective communication with healthcare providers, and verifying insurance information with both patients and insurance companies. Additionally, the MA II assists in patient examinations, recording vital signs, and maintaining accurate patient records.

This role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks efficiently to support the smooth operation of the healthcare facility.

Job Duties

• Reviews the daily schedule for patient arrivals, escorts patients to the infusion suite, takes vitals, and asks pertinent questions related to their care plans.
• Disinfects each infusion chair and equipment to prepare for the next patient.
• Attends to patient needs by offering snacks, drinks, warm blankets, and other comfort measures during treatment. Assists patients around the infusion suite as needed.
• Provides excellent customer service to patients.
• Facilitates and conducts peer-to-peer evaluations with health plans for infusion medications.
• Engages in dialogue with clinical staff, physicians, pharmacy, and insurance verification teams regarding processes for infusion patients and medication approvals.
• Works closely with health plans, patients, and pharmacies to manage specialty pharmacy benefits, and coordinates the scheduling and delivery of medications.
• Ensures patients have follow-up appointments with their ordering providers every six months, as per insurance guidelines.
• Manages the health plan appeal process for denials of infusion medications.
• Schedules patients for infusion visits.
• Assists with rooming patients.
• Manages the stocking of clinic supplies and assist with ordering supplies weekly or as needed.
• Performs other job-related duties as assigned.

Minimum Qualifications

• High school diploma or GED and completion of a Medical Assistant Training program through an accredited institution.
• Two years of relevant experience.
• Current certification as a Medical Assistant through an accredited professional organization (AAMA, AMT, ARMA, NCCT, NHA, NAHP, AMCA, AAH, AAMP, or NPS).
• Current Basic Life Support (BLS) Certification through American Heart Association.

Preferred Qualifications

• 3+ years of MA experience.
• Experience scheduling patient appointments.

BCM Benefits: Thrive at Work and Beyond: Benefits That Empower You

At Baylor College of Medicine, we believe your well-being fuels your success. That’s why our benefits are designed to support every part of your life—from health and balance to financial security.

Feel Your Best
Support for your physical, mental, and emotional health, including medical coverage and wellness programs.

Work-Life Balance
Benefits that help you care for your family and personal life, like paid time off and backup care.

Plan Your Future
Resources to support your financial and professional growth, including retirement plans and development services.

We invite you to learn more at https://www.bcm.edu/careers/benefits .