Job Description

Description
The Systems Programmer/Analyst is an individual contributor responsible for the configuration, development, integration, and support of enterprise business and student information systems that underpin the university’s core administrative and academic operations. Reporting to the Director of Enterprise Application Platform Services, or designated ITS Applications leadership, this role serves as a technical expert with extensive functional knowledge for systems spanning student lifecycle management, enterprise resource planning, constituent relationship management, human resources, and talent acquisition. The Systems Programmer/Analyst partners closely with functional offices, ITS colleagues, and external vendors to deliver reliable, well-integrated systems solutions that support institutional effectiveness, regulatory compliance, and excellent experience for students, faculty, and staff.

About The University of New England
UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

Benefits Overview
Multiple health and dental plan options, plus vision coverage.
Up to 8% retirement plan match.
Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
Educational benefits:
UNE tuition waiver for employees, spouses, and domestic partners
For more information about our outstanding benefits, please visit: UNE Benefits Overview
Responsibilities
Enterprise Systems Development & Support
Configure, develop, test, and maintain applications across enterprise systems (ERP, SIS, CRM, HRIS, and related platforms)
Design and build custom workflows, integrations, reports, and system enhancements
Perform system upgrades, patches, and release management in coordination with ITS teams
Support user-facing portals and system interfaces
Systems Integration & Data Management
Develop and maintain integrations using APIs, middleware, and ETL processes
Ensure accurate and consistent data flow across student, HR, finance, and CRM systems
Troubleshoot integration issues and implement monitoring and alerting solutions
Support data quality, reporting, and compliance requirements
Functional System Support
Support systems across key areas including student lifecycle (admissions through graduation), CRM, HR, payroll, and recruiting
Partner with campus stakeholders to translate business needs into technical solutions
Configure system rules, modules, and workflows aligned with institutional policies
Security, Compliance & Reporting
Manage role-based access and ensure data security and regulatory compliance (e.g., FERPA, HIPAA)
Develop reports, dashboards, and data extracts to support operations and decision-making
Provide Tier 2/3 technical support and maintain system documentation
Collaboration & Continuous Improvement
Serve as a technical liaison with vendors and support enterprise system projects
Identify opportunities to improve system performance, integration, and user experience
Stay current with enterprise technologies and higher education best practices
Other duties as assigned
Qualifications
Bachelor’s degree in computer science, information systems, information technology, or a closely related field; or an equivalent combination of education and professional experience.
Minimum of three to five years of progressively responsible experience in enterprise systems administration, configuration, development, or support in a complex multi-system environment.
Demonstrated experience with at least one major enterprise student information and/or ERP platform (for example, Ellucian Banner, Oracle Student, Workday Student, or equivalent).
Experience developing and maintaining system integrations using APIs, ETL tools, middleware platforms, or file-based exchange methods.
Proficiency in one or more programming or scripting languages relevant to enterprise systems development (for example, SQL, PL/SQL, Python, Java, Groovy, or Apex).
Solid understanding of relational database concepts and the ability to write and optimize complex queries for reporting, integration, and troubleshooting purposes.
Knowledge of enterprise systems security administration, role-based access control, and data governance principles.
Strong analytical and problem-solving skills with the ability to translate functional requirements into effective technical solutions. Excellent written and verbal communication skills with the ability to explain technical concepts and system behavior to non-technical functional partners.
Ability to work effectively across organizational boundaries with diverse stakeholders including administrative offices, academic departments, and external vendors.
Commitment to data privacy, information security, and institutional policy compliance.
Preferred Qualifications
Experience with multiple enterprise platforms spanning student, ERP, SIS, HR, financial, and CRM functions in a higher education setting.
Hands-on experience with Salesforce or another enterprise CRM platform, including configuration, custom development, and integration.
Familiarity with higher education-specific data standards and reporting requirements
Experience with identity management and single sign-on integration (for example, LDAP, SAML, Shibboleth, Microsoft Entra ID) as it relates to enterprise system access.
Knowledge of cloud-hosted enterprise platform models (SaaS) and experience managing vendor-hosted system environments.
Experience supporting or participating in major enterprise system implementations or upgrades.
Relevant vendor or platform certifications
Experience with agile or iterative delivery methods in an enterprise systems context.
EEO Statement Summary
Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.