Job Description

Job Summary
Michigan Medicines Health Information Technology & Services (HITS) Department seeks a System architect Senior to fill the role of an Epic Client Systems Administrator (ECSA) on our MiChart Application Infrastructure team within the Enterprise Technology Services (ETS) division. The team supports application infrastructure for both project initiatives and operational tasks for the MiChart implementation of Epic's Electronic Health Record (EHR) system. Under general supervision you will be responsible for installing, configuring, and upgrading all Windows Server-based components for Epic's application services such as HyperspaceWeb, WebBLOB, Epic Print Service, Interconnect, archiving, BCA, BCAWeb, EpicCare Link, faxing, letters and the MiChart patient and provider portals. Integration setup for all Windows Server based Epic applications and services including the build and configuration in the Epic database. In this position you will analyze, develop and implement best practices and provide production support for the Epic based EHR system to ensure we maintain a reliable, secure and responsive system and you are expected to make significant positive impacts on how Michigan Medicine operates and provides care for patients.

In this position, you will supplement Epic solutions with custom developed utilities that enhance and extend the technical management of the system and support end user data management needs. You will leverage enterprise technologies, with Epic data and processes as a core component, but you will also need to consider all available products, technologies, and services within the domain. You are an expert in the Epic Windows and Web Services and must be familiar with other Epic modules considered relevant and have substantial knowledge of network concepts and Windows operating systems, familiarity with Unix systems a plus. You will be expected to support our migration of the entire Epic ecosystem to the Azure Cloud as well as combining three independent Epic systems into a single instance.

This position requires the ability to work in a fast paced and complex environment. Requires a combination of exceptional technical knowledge/skills, excellent people and communication skills, and ability to think critically. This position will provide guidance & training to more junior staff, will require occasional evening and weekend work for system patching and upgrades as well as participate in an on-call support rotation.

Responsibilities*
Support current Production MiChart

Support Epic application/system upgrades and patching.
Expertise supporting and troubleshooting Windows Server OS and interactions with application system support.
Support and enhance processes for running Epic system in the Azure Cloud.
Install/configure IIS based applications. Install/renew TLS certificates.
Troubleshoot Windows OS with SysInternals tools (procmon), Wireshark, perfmon/resource monitor, etc.
Utilize Splunk search queries to help troubleshoot and find difficult problems.
Setup/support network load balancing using Netscaler and/or F5.
Support PCI compliance.
Write and support scripting solutions for managing services and automating tasks.
Support and manage NTFS file share permissions.
Review, manage and deploy updates and new software from Epic
Coordinate with Enterprise Infrastructure teams for server, SAN, Security and Cluster configuration settings.
Troubleshoot end user device configuration issues.
Troubleshoot and support 3rd party integrations.
Troubleshoot and support device integration with MiChart including paper scanners, barcode scanners, eSignature pads and related drivers, scan formats, etc.
Troubleshoot and support MiChart printing and print types, including client-side, server-side, and local printing, ZPL and rich text label printing.
Participate in the Oncall rotation.
Performs other related duties as required.

Support Application side development in MiChart

Work with the Application Coordinators to resolve problems.
Review and diagnosis error logs associated with High Availability/Clustering/Load Balancing and the Epic services.
Troubleshoot hardware and operating system messages.
Develop custom solutions to integrate Epic applications with our existing processes and procedures.
Support device integration needs for various end user devices.
Support of MiChart application with the EDEM core image.
Support the implementations of new MiChart modules and other IT Initiatives

Design, install, configure and maintain high availability, load balanced and clustered Windows servers components.
Work with Enterprise Platform teams to deploy the servers.
Design and modify cluster and load balancing configuration as changes in configuration of individual nodes occur.
Install the Epic applications and services on end point devices, clustered and load balanced Windows servers.
Documentation

Write up support documents for other team members.
Perform any other work tasks as assigned by manager.
Required Qualifications*
Education & Experience

Senior Level

Bachelor's Degree in Computer Science or related field or equivalent combination of education and professional experience.
7+ years demonstrated progressive expertise supporting Epic, another enterprise level health care application, or working as a System Administrator.
Epic Client Systems Administrator Certifications must have or obtain within 6 months and maintain required certifications.
Intermediate Level

Bachelor's Degree in Computer Science or related field or equivalent combination of education and professional experience.
5+ years demonstrated progressive expertise supporting Epic, another enterprise level health care application, or working as a System Administrator.
Epic Client Systems Administrator Certifications must have or obtain within 6 months and maintain required certifications.
Desired Qualifications*
5+ years demonstrated progressive expertise as a Windows System Administrator.
8+ years proven success in a role as a senior Epic Client Systems Administrator.
Advanced Windows scripting skills.
Demonstrated proficient in Windows servers administrator concepts in a complex enterprise application environment.
Demonstrated advanced troubleshooting of complex applications on Windows servers.
Demonstrated strong understanding and ability in managing applications utilizing load balancing and Windows servers configured for high availability.
Experience utilizing and or supporting the following:
Windows PowerShell, Python, or other scripting languages.
IIS, HTML, ASP, JavaScript, XML and CSS.
Windows 10 & 11, Windows Servers, Windows Registry.
Knowledge of cloud and virtualization technologies and concepts.
Installation of external vendor application packages.
An understanding of workstation management tools, software distribution, and networking concepts.