Job Description

Job Description

40%- Installation and Modifications
Execute moves, adds, and changes (MACs) for university voice, data, and video networks.
Install jacks, horizontal wiring, cross-connects, Ethernet switches, wireless access points, UPS systems, video taps, splitters, amplifiers, and other network components.
Utilize standard voice, data, and video installation practices, ensuring compliance with university, national technical, and safety standards.
Read and interpret schematics, wiring diagrams, equipment specifications, cable plant drawings, and floor plans.
Use telecommunications tools and software proficiently.
Report unauthorized installations to the Installation and Maintenance Manager.
Testing of all new installations (fiber and copper) with various cable certification meters.
20%- Diagnosis and Repair
Troubleshoot and repair issues affecting voice, data, and video services, including issues with cross-connects, station equipment (e.g., phones, fax machines), video components, power, and grounding.
Use appropriate test equipment (e.g., certifiers, OTDR, etc.) to aid in diagnosing issues.
Perform repairs involving cable pair changes, component replacements, equipment swaps, and coordination with vendors (e.g., AT&T).
Document all changes in work order systems or within Remedy, following current procedures.
10%- Training
Provide training, instruction, and supervision to student technicians, subcontractors, and vendors.
Assign non-complex tasks and monitor their performance.
Train others in diagnostic methods and ICT installation standards.
Offer end-user training on basic equipment features when needed.
10%-Special Projects and Assignments
Support emergency and high-impact projects affecting campus ICT services.
Participate in a rotating on-call schedule and provide support for athletic events and scheduled change requests.
10%-Planning, Organization, and Related Duties
Coordinate priorities and schedules with supervisory staff to optimize work efficiency.
Maintain a clean and organized state of ICT infrastructure spaces and university assigned vehicle.
Practice safe driving habits and maintain a valid driver's license.
5% - Vehicle upkeep
Monthly cleaning of the interior of the technician vehicle.
Monthly car wash keeping the exterior clean.
Scheduling routine maintenance of vehicle.
Reporting any issues with the vehicle to the Technician manager.
5%- Inventory and Time Recording
Accurately track parts and materials used during service activities.
Maintain accountability for tools and test equipment issued.
Ensure vehicle inventory and equipment are stocked and maintained.
Complete inventory and time documentation by current systems and procedures.

Position Requirements

Valid driver's license.

Required Qualifications

High School Diploma/GED equivalency and three years of relevant professional experience or an Associate’s degree and one year of relevant professional experience or an equivalent combination of education/experience.
Experience using ICT test equipment (e.g., copper certifiers, OLTS, OTDR), as shown in application materials.